Npower

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Npower, is one of the UK’s largest energy suppliers, with around 6 million residential and business customer accounts.

Over 300 Npower staff have undertaken the NVQ in Customer Service with Zodiac Training achieving a success rate significantly above the national average.

Heading up the team of 7 trainers who manage the Npower account is Val Munday, Programmes Manager at Zodiac Training, she said, “Fundamental to Npower’s business is a commitment to their people; they understand that by helping your people to grow, you help your business to grow too… By giving staff the opportunity to complete a nationally recognised qualification, Npower are demonstrating the value of their staff to the business and as a result have seen an increase in retention rates, a more dedicated and motivated workforce and a great improvement in the level of service provided to their customers.”

Npower staff have given a very positive response to the training.

Lesley-Ann Levett said:
“Zodiac gave me the encouragement and confidence I needed to complete my NVQ. “

Lyndsey Garraghan said:
“My trainer was fantastic and helped me all the way through. She is a credit to your company.”

Michelle Burn said:
“I really enjoyed my qualification and had loads of support from my training advisor.”