Simone Falaja

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This is what Simone Falaja said on completeing her Level 2 NVQ in Business Administration with Zodiac Training:

Before I started the training for my NVQ Level 2 in Business Administration I felt that, although I was managing to do the job that was required of me, I didn’t have the full range of skills I would have liked or a qualification to demonstrate I deserved to be in the position I was in, therefore I felt a little insecure in my work. I took the opportunity to gain this qualification because I wanted to improve my skills and learn more about my job.

My main target was to gain more skills that I could use in the future and develop my learning so I was at a higher level and able to deliver a better standard to customers.  The units I chose to cover in my qualification covered areas such as, where to provide reception services, how to use a diary system, how to make and receive telephone calls more effectively, how to communicate in a business environment and how to manage and improve my own performance in a business environment. When I achieved each unit I felt proud that I had successfully completed them and had gained more knowledge on each individual topic.

I completed Key Skills in Communication and Application of Number which helped me refresh my knowledge in these areas. I also completed my Technical Certificates  and I was able to do some mock tests first which were extremely helpful as it gave me an idea of the questions that were going to be asked and the research I need to do to find the answers. From my research I learned a lot on the individual units which I found very useful when it came to sitting my exams.

Now I have completed the NVQ Level 2 in Business Administration, I feel I have gained a lot more than I first expected. I have learned many skills which are applicable to the various roles my job entails and it has helped me feel more confident and secure in my position. Now that I have completed the qualification I would like to take my education further and complete a Level 2 in Customer Service as this would benefit not only me but the whole organisation because it would give me a wider knowledge of customer care.