You Asked, We Listened

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We regularly publish a list of the things that our learners and employers have asked us for and what we were able to do for them.

You Asked, We Listened – Latest Actions

You said
You wanted more frequent visits

We recruited additional qualified Training Advisors to manage the expanding learner population.

You said
Communication could be better when there is a change in your Training Advisor

We changed the process, made it more robust and made it a measurable responsibility of every Team Leader.

You said
You wanted less time between sign up stage and first visit

We piloted and rolled out a new e -enrolment procedure alongside our e-assessment tool, Learning Assistant, which has shortened the time required between sign-up and first visit.