Route to Work: Retail and Customer Service

Home  Recruitment Services  Route to Work  Route to Work: Retail and Customer Service

Thanks for choosing to find out more about this Route to Work programme. When you’ve read through the details of the programme below, send us your contact details using the form at the bottom of this page and we’ll be in touch.

Entry requirements

To take this Route to Work you must be aged 19 or over and currently unemployed.

Cost

There is no cost to you, although you will have to cover your travel costs if you have any.

Attendance

Up to 15.5 hours per week. There are also opportunities for Work Placements.

About the Programme

During this programme you must complete at least 1 of the options from List 1 and at least one of the options from List 2 (durations in brackets)

List 1

• Award in Retail Knowledge (65 hrs)
• Delivery of Effective Customer Service (50 hrs)
• Business and Customer Awareness (12 hrs)
• Level 2 Certificate in Customer Service (115 hrs)

List 2

• Working in a Team (12 hrs)
• Problem Solving Skills at Work (12 hrs)
• Adult Literacy (45 hrs)
• Adult Numeracy (45 hrs)
• Job Application Skills (12 hrs)
• Interview Skills (12 hrs)
• Job Search Skills (12 hrs)
• Health and Safety at Work (12 hrs)
• Presenting Yourself (12 hrs)
• Being Managed by Others (12 hrs)
• ICT for Employment (12 hrs)

You’ll also work closely with your Tutor to find and gain employment.

What shall I do now?

Just complete the form below and we’ll be in touch