Advice and Guidance Support Level 2

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National Vocational Qualification in Advice and Guidance Support
Level 2 Units and Unit Options

The NVQ consists of both mandatory and optional units.
To achieve the qualification, learners must achieve a total of six units, three mandatory and three optional.

Mandatory Units:

• Support clients to make use of the advice and guidance service
• Interact with clients using a range of media
• Develop personal performance through delivering customer service
  

Optional Units (3 of the following 8):

• Enable advice and guidance clients to access referral opportunities
• Provide and maintain information materials for use in the service
• Support customer service improvements
• Promote additional services or products to customers
• Process customer service information
• Contribute to the identification of the risk of danger to individuals and others
• Contribute to the effectiveness of teams
• Receive and pass on messages and information