Customer Service

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Customer Service
Level 2 and 3

Effective Customer Service is crucial to the success of all types of business. Ensuring a good customer experience is what keeps your customers coming back to your business time and time again. Our Customer Service qualifications are aimed at those working within, or hoping to work within, a vast array of Customer Service settings, these can include business reception, hospitality, front-of-house, call centres, helpdesks and many more.

The qualifications give you a better understanding of how to deliver exceptional Customer Service by meeting and exceeding the expectations of your customers. Customer Service duties can vary from business to business so our qualifications are tailored to provide you with on the job training that is specific to your role.

NVQ Level 2

The level 2 programme in Customer Service is suitable for anyone working or hoping to work within a customer service role. The aim of this qualification is to contribute to the skills, knowl­edge and overall performance of the industry’s workforce. It provides a first insight into the principles and processes of the delivery of cus­tomer service and will aid career progression. Within your job role you need to be able to show that you can carry out a range of work activities in a variety of contexts. Some of these activities will need to be complex or non-routine tasks that may be carried out when you work as part of a team. In addition you need to show that you can take responsibility for your own work and work by yourself when needed.

NVQ Level 3
The Level 3 NVQ in Customer Serviceis aimed at candidates who will be delivering and managing service and will be accountable in the area of practice. Candidates will be working without direct supervisions or on their own, such as in a commercial customer service environment.

Apprenticeship
The Apprenticeship qualification consists of the following elements:

• Key Skills – Application of Number Level 1 and Communication Level 1
• Technical Certificate – Certificate in Customer Service Level 2
• Employment Rights and Responsibilities
• NVQ Level 2 – see above

Advanced Apprenticeship
The Advanced Apprenticeship qualification consists of the following elements:

• Key Skills – Application of Number Level 2 and Communication Level 2
• Technical Certificate in Customer Service Level 3
• Employment Rights and Responsibilities
• NVQ Level 3 – see above

To make an enquiry about a course, please complete the Course Enquiry Form

Benefits to Learner
Gain a nationally recognised qualification
High quality training specific to Customer Service
Improved career prospects
Improved Basic Skills and Key skills

Benefits to Employer
Increased staff retention
Better skilled staff
High quality training related to Customer Service
Increased productivity and profitability

Funding is available in most cases.
Full commercial rates: NVQ Level 2 – £1090, NVQ Level 3 – £1350