Retail Operations Level 2

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National Vocational Qualification in Retail Operations
Level 2 Units and Unit Options

The NVQ consists of both mandatory and optional units.
To achieve the full qualification learners must achieve six units in total, one mandatory and five optional.

Mandatory Units:

• Work effectively in your customer team

Optional Units (choose 5 relevant to job role):

Sales

• Help customers choose products in a retail environment
• Maximise sales in a retail environment
• Provide information and advice to customers in a retail environment
• Demonstrate products in a retail environment
• Promote loyalty schemes to customers in a retail environment
• Go the extra mile in customer service

Stock Management

• Receive goods and materials into storage in a retail environment
• Put goods and materials into storage in a retail environment
• Process customer’s orders for goods in a retail environment

Product Expertise

• Prepare products for sale to customers in a retail environment
• Process bake-off products for sales in a retail environment
• Process fish and shellfish for sale in a retail environment
• Process greengrocery products for sale in a retail environment
• Finish meat products by hand in a retail environment
• Contribute to dough production control and efficiency
• Select, weigh and measure dough ingredients
• Hand divide, mould and shape fermented dough
• Maintain food safety while working with food in a retail environment
• Assemble retail products in a customer’s home / workplace
• Provide the lingerie fitting service in a retail environment
• Promote beauty products to retail customers
• Help customers to buy National Lottery products in a retail environment

Merchandising

• Keep stock on sale at required levels in a retail environment

Visual Merchandising

• Display stock to promote sales to customers in a retail environment
• Follow guidelines for dressing visual merchandising displays
• Order graphic materials for visual merchandising displays
• Dismantle and store visual merchandising displays
• Make props for visual merchandising displays
• Put visual merchandising displays together
• Follow guidelines for planning and preparing visual merchandising displays

Finance & Administration

• Process payments for purchases in a retail environment
• Follow payment and credit applications for purchases in a retail environment
• Process cash and credit transactions in a retail environment
• Follow point of sale procedures for age restricted products in a retail environment

Customer Service

• Process returned goods and materials in a retail environment
• Give customers a positive impression of yourself and your organisation
• Support customer service improvements
• Resolve customer service problems

Organisational Effectiveness

• Help to maintain health and safety in a retail environment
• Help to keep the retail unit secure