Team Leading Level 2
National Vocational Qualification in Team Leading
Level 2 Units and Unit Options
The NVQ consists of both mandatory and optional units.
To achieve the full qualification learners must achieve six units in total, four mandatory and two optional.
Mandatory Units:
- Manage your own resources
- Provide leadership for your team
- Develop productive working relationships with colleagues
- Ensure your own action reduce risks to health and safety
Optional Units (choose 2 of the following 7):
- Encourage innovation in your team
- Allocate and check work in your team
- Provide learning opportunities for colleagues
- Help team members address problems affecting their performance
- Participate in meetings
- Resolve customer service problems
- Support customer service improvements
People we have worked with
In our industry we spend a lot of time dealing with the general public so it is essential that our employees are fully trained and well prepared. Since working with Zodiac I have noticed a continued improvement in the hotel’s level of customer service.
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Zodiac Training
The Learning Centre,
The Avenues,
Team Valley,
Gateshead,
NE11 0NJ
The Learning Centre,
The Avenues,
Team Valley,
Gateshead,
NE11 0NJ
0845 330 8184